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Service scope

Facility management services — a complete scope in four operational groups

A scope of work defined in advance, covering the operation, maintenance, cleaning and administration of the complex — under one contract and one accountable party.

Service scope

The services cover the shared areas and common facilities of the complex: entrances, corridors, stairwells, lifts, rooftops, water tanks, parking, pavements, inspection rooms, light wells, safety systems and common lighting.

All are delivered under one contract, overseen by one resident supervisor.

The full list

Service groups

The groups work to one operating plan, and every report stays under the same follow-up until it is closed.

Operations & Maintenance

05

Asset inventory with preventive and corrective maintenance to keep facilities ready.

  • 01Building and facility management and operation
  • 02Preventive and periodic maintenance on published schedules
  • 03Emergency maintenance and fault resolution
  • 04Entrance door and closer maintenance
  • 05Documentation of all works and maintenance carried out

Cleaning & Environment

07

Daily and periodic cleaning of shared areas to an approved schedule.

  • 06Daily cleaning of entrances, corridors, stairwells and lifts
  • 07Cleaning of glazing, doors, ground-floor windows, pavements and parking
  • 08Daily waste collection from units
  • 09Periodic cleaning of stores, lighting, signage and CCTV units
  • 10Pest control in shared areas, inspection rooms and light wells
  • 11Fragrance service for corridors and shared areas
  • 12Rooftop and tank cleaning, and drainage checks ahead of rainfall

Technical Systems

06

Operation and maintenance of power, cooling, water, lift and life-safety systems.

  • 13Electrical works and shared-area lighting maintenance and replacement
  • 14Air-conditioning works
  • 15Plumbing works
  • 16Tank level monitoring, pump and float maintenance
  • 17Lift management and maintenance
  • 18Safety systems, firefighting equipment and intercom

Administration & Owner Support

07

Resident supervision, report follow-up, and periodic reporting to the owners’ association.

  • 19Workforce management and a resident site supervisor
  • 20Periodic inspection rounds
  • 21Receiving and following up resident reports
  • 22Establishing and running the owners' association via the Mullak platform
  • 23Periodic technical and financial reporting, and operational contract oversight
  • 2424/7 hotline and digital contact channels
  • 25Supplier management and contractor coordination to activate warranties

Operational commitments

Service level indicators

Defined, measurable commitments under the service level agreement.

24/7

Hotline for incoming reports

2

Hours maximum emergency response

25

Services under one contract

1

Resident supervisor, one point of contact

Report lifecycle

Report handling process

01

Report intake

Each report is logged, classified and routed to the right specialist.

02

Assignment and execution

Assigned to a qualified technician, with execution tracked.

03

Closure and record

Completed work is documented and the report is closed in the record.

Request an assessment visit

We visit your site, assess its needs, and propose the appropriate scope of work.

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